What is review request software?
Review request software sends timely, personalized invitations asking your customers to leave a review — usually by text and email — and follows up automatically. Done well, it's the highest-converting way to turn happy customers into public reviews.
What makes a review request convert
Four things decide whether a request becomes a review:
- Timing — send right after a positive experience, while goodwill is fresh.
- Channel — text gets opened; pair it with email for reach.
- Message — short, personal, and specific beats generic every time.
- Follow-up — one gentle reminder recovers the many who simply forgot.
Requests that feel personal, at scale
Swayy handles all four automatically: it times requests to completed jobs, sends a direct review link by text and email, personalizes the message (and even the image), and follows up once — without anyone on your team sending a thing.
Want proven wording? See our examples in how to get more Google reviews and grab a free review link to include.
Start sending in minutes
Connect your tools, turn it on, and requests start going out automatically. Plans start at $99/month per location, no contracts — see pricing.
Frequently asked questions
What is review request software?
It's software that sends personalized review invitations to your customers — typically by text and email — and follows up automatically, making it easy to collect reviews at scale.
Should review requests be sent by text or email?
Both. Text messages have far higher open rates and drive most responses, while email adds reach. Swayy sends via both from one system.
When should I send a review request?
Right after a positive experience — a completed job, delivery, or appointment — when satisfaction is highest. Swayy times requests to those moments automatically.
Do follow-ups really help?
Yes. Most people intend to leave a review and forget. A single, well-timed follow-up can significantly increase your response rate without being pushy.